PRIVAcy POLICY

Last updated: October 2025

1. Who We Are

Project One Fitness Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

Registered address:

71–75 Shelton Street,

Camden

WC2H 9JQ

United Kingdom

Email: contact@projectonefitness.com

We operate under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What This Policy Covers

This Privacy Policy explains:

  • What information we collect

  • How and why we collect it

  • How we use and share it

  • Your rights and choices

By using our website or services, you agree to the terms described here.

3. Information We Collect

We may collect and process the following types of personal data:

Information you give us directly:

  • Name

  • Email address

  • Phone number

  • Address and billing details (held securely by Stripe and Gymcatch)

  • Account login details (held by Gymcatch)

  • Any messages or enquiries you send us

Information we collect automatically:

  • Cookies and analytics data (for example, through Google Analytics)

  • Technical details such as IP address, browser type, device information, and pages visited

Information from third-party services:

  • If you use Gymcatch to book sessions or Stripe to make payments, your information will be processed according to their privacy policies as well.

4. How We Use Your Information

We use your data to:

  • Respond to enquiries and provide customer support

  • Process and manage bookings and payments

  • Send newsletters, updates, and promotions (only if you’ve opted in)

  • Improve our website, services, and customer experience

  • Comply with legal or regulatory obligations

We only use your information where we have a lawful basis — such as fulfilling a contract, complying with legal requirements, or with your consent.

5. Who We Share Information With

We only share personal information when necessary to deliver our services:

  • Gymcatch – to manage bookings, class schedules, and user accounts

  • Stripe – to securely process payments

  • Squarespace – our website platform and hosting provider

  • Google Analytics – to help us understand website performance and visitor behaviour

These providers only process your information according to our instructions and comply with data protection law.

6. Cookies and Analytics

Our website uses cookies and similar technologies to improve your experience and analyse how people use our site.

What are cookies?

Cookies are small text files stored on your device that help websites remember certain information.

Types of cookies we use:

  • Essential cookies: Required for the website to function (e.g. logging in, payment processing).

  • Analytics cookies: Help us understand how visitors use our website (via Google Analytics).

  • Embedded content cookies: Some pages include embedded media (e.g. YouTube videos), which may set their own cookies.

Consent:

When you first visit our website, a cookie banner will allow you to accept or reject non-essential cookies. You can also control or delete cookies through your browser settings at any time.

For more information on cookies, visit www.aboutcookies.org.

7. Data Security

We take reasonable measures to keep your personal data safe, including secure servers, encryption, and limited access to authorised personnel only.

However, no online system is completely secure. You share information with us at your own risk, but we always aim to minimise that risk as far as possible.

8. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes described in this policy — for example, to comply with legal obligations or resolve disputes.

When your information is no longer needed, we will securely delete or anonymise it.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent (for example, unsubscribe from marketing)

  • Object to or restrict processing in some cases

  • Request a copy of your data in a portable format

If you wish to exercise any of these rights, contact us at: contact@projectonefitness.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Links to Other Websites

Our website may include links or embedded content from other websites (for example, YouTube or Instagram). We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date clearly shown.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: contact@projectonefitness.com

📮 Address: Project One Fitness Ltd, 71–75 Shelton Street, Camden, WC2H 9JQ, United Kingdom